{"title":"More flexible Request Types module","canonical":"https://help.refined.com/space/CLOUDDOCS/blog/5190877218/More%20flexible%20Request%20Types%20module","format":"adf","document":{"type":"doc","content":[{"type":"paragraph","content":[{"text":"You can now pick and choose which specific request types to show in the Request Types module. This lets you configure your help desk even more to your user’s needs. ","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Create a ","type":"text"},{"text":"Request Types module","type":"text","marks":[{"type":"link","attrs":{"href":"https://refined.atlassian.net/wiki/spaces/CLOUDDOCS/pages/4812800408"}}]},{"text":" in the ","type":"text"},{"text":"Page Builder","type":"text","marks":[{"type":"link","attrs":{"href":"https://refined.atlassian.net/wiki/spaces/CLOUDDOCS/pages/4812800001"}}]},{"text":".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Edit the module.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Go to the ","type":"text"},{"text":"Request Types","type":"text","marks":[{"type":"strong"}]},{"text":" tab.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Use the ","type":"text"},{"text":"Portal groups and request types","type":"text","marks":[{"type":"strong"}]},{"text":" field to specify which request types you want to show:","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"To show all portal groups and request types, leave this field empty.
","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"To show specific portal groups, add their ","type":"text"},{"text":"portal group IDs","type":"text","marks":[{"type":"link","attrs":{"href":"https://help.refined.com/space/CLOUDDOCS/4812800408/Request+Types+module+(Page+Builder)#Find-IDs"}}]},{"text":". ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"To show specific request types, add their portal group ID and all ","type":"text"},{"text":"request type IDs","type":"text","marks":[{"type":"link","attrs":{"href":"https://help.refined.com/space/CLOUDDOCS/4812800408/Request+Types+module+(Page+Builder)#Find-IDs"}}]},{"text":", formatted as PortalGroup:RequestType1:RequestType2:etc.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Separate multiple items with commas. It’s possible to add a mix of portal groups and request types.","type":"text"}]}]}]}]}]}],"version":1}}