---
title: "Request Analytics — now in Early Access"
canonical: "https://help.refined.com/space/CLOUDDOCS/blog/7082082366/Request%20Analytics%20%E2%80%94%20now%20in%20Early%20Access"
format: markdown
---
*Get visibility into what happens in your JSM portal before a ticket is ever created. Request Analytics is a new dashboard in Refined analytics — showing you drop-off rates, knowledge article engagement, top request types, and more.*

![Screenshot 2026-07-02 at 15.23.36.png](media://2c979847-602f-490b-a244-298320583bce)

### What is it?

Request Analytics is a new dashboard in your Refined analytics, built for teams running JSM portals who want to understand not just *how many* tickets get created — but what happens before and after.

### What you'll find in the dashboard

#### 1. Request lifecycle, volume & outcomes

- An area chart of requests created and cancelled over your selected time range
- A funnel of started → exited before submission → created, plus a breakdown of how many of those users interacted with a knowledge base article along the way

#### 2. Top request types, origins & articles

1. Your most-requested ticket types, by volume
2. Where requests are being initiated from across your site
3. Which knowledge base articles users viewed most often just before filing a request

#### 3. User activity after ticket creation

- How often users return to check on their submitted requests
- Average number of times a ticket is viewed after creation
- Average comment activity per ticket

### Who has access?

Request Analytics is available is currently rolling out to a selected group of customers as part of an Early Access Program. If you are not in the EAP and would like to request access, please contact us at support@refined.com