---
title: "Template to contact Atlassian - Refund"
canonical: "https://help.refined.com/space/TOOLKITCLOUD/6724812801/Template%20to%20contact%20Atlassian%20-%20Refund"
format: markdown
---
Please use this template if you choose Refund. With this option, you will purchase Refined Macro Toolkit, and Refined will approve a partial refund for the remaining time on your current Refined Toolkit license. Atlassian will process the refund once the old app has been unsubscribed and uninstalled.  


Please copy and paste this template into your Atlassian ticket. 

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Dear Atlassian Support Team,

We are planning to upgrade from the soon-to-be-deprecated **Refined Toolkit for Confluence** to its replacement apps:

- [ ] Refined Macro Toolkit
- [ ] Refined UI Toolkit for Confluence

Our license for the deprecated app is still active, therefore we require Atlassian’s assistance to **unsubscribe** our instance from Refined Toolkit for Confluence so that we can proceed with the uninstallation.

We have coordinated with the vendor, **Refined**, who will approve a partial **refund** for the remaining time on our current license after the app is uninstalled.

**Instance:** [INSTANCE URL]  
**License end date: **[DATE]

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### Proposed Upgrade Plan

1. **License Deactivation**

- Atlassian Support unsubscribes the instance from Refined Toolkit for Confluence during the agreed time slot.
- Atlassian Support confirms completion in this ticket.

2. **App Replacement**

- Customer uninstalls Refined Toolkit for Confluence.
- Customer installs:

3. **License Alignment**

- Customer confirms successful installation in this ticket.
- Refined provides refund approval for the remaining time on the old Refined Toolkit license.
- Atlassian Support processes the refund accordingly.

---

### Planned App Upgrade Window

Date: [DATE]  
Time: [TIME]

Please let us know if this schedule works for your team and whether any prerequisites or additional documentation are required from our side.

Thank you for your assistance.

Kind regards,

[NAME]  
[COMPANY]